Saturday, April 7, 2012

Mr. Chewy Review

We were asked by Mr. Chewy to review his web site.  He gave us $50 to spend on Mr. Chewy products!  The web site has over 70 different brands of treats, food and other products like cat litter and pet health care items.  We took a long time to pick out just the right items, because they have so many things to choose from! 

I thought the web site was really nice, looked good, but it was a little hard to find the type of treats I wanted.  Tibby only likes soft treats.  She refuses to eat treats like milk bones.  Every time we go to a pet store and they give her a hard biscuit type treat, she politely takes it, walks away, discreetly drops the treat and continues walking.  SO I wanted to find soft treats.  I tried searching for both soft and moist treats.  It came up with a couple, but it was only when I went to another web site, typed in the same search word, found some brands, went back to Mr. Chewy and searched by brand that I was able to find soft treats.  So the search function could use some work.  It would be nice if they had the treats organized into sections like Clean Run does - with training treats, tiny treats, jerky, meat type,ect. all separated into different sections. 

We ended up with one bag of treats that had 'jerky' in the name, so I thought they would be soft, but they turned out to be a thick hard biscuit.  Tibby is still deciding how she feels about them. :)

The descriptions could also use some work, but as it is a new company, I'm sure they will flesh those out.
For example:  Stella and Chewy's freeze dried patties.  On Mr. Chewy's website it said, "Our commitment to quality starts with our ingredients. Every Stella & Chewy's product is made with raw, naturally raised meat, poultry or fish, sourced from USDA-inspected facilities, without added hormones or antibiotics. All of our products are made without grain, fillers, artificial preservatives or colorings. We don't even add sugar or salt! And every single ingredient we use is sourced from reputable suppliers."
The Stella and Chewy's website tells me that they are, "Made in Wisconsin with raw  farm-raised and cage-free chicken."  Each Stella and Chewy's product has a different description, but on the Mr. Chewy web site all the descriptions for the different Stella and Chewy's products have the same description. 

  Why should I buy this product or flavor over all the other ones?

I really liked the Mr. Chewy Recommendations - I found a bunch of items that I would never have found on my own.
I also like the customer reviews of products.  There are a LOT of reviews and they are VERY helpful.
Shipping is free on orders over $49.  It took 6 days to get our order. 
They have very competitive prices and I was surprised at how much we got for $50.
I would suggest that they drop the grocery store brands, because I don't see very many people ordering those items.  Then they could pick up a few more unusual brands that people HAVE to order online.  I would use Mr. Chewy again - especially if they had some of the brands from Clean Run or frozen raw.  I would like to try that someday.
They have WAY more brands than the pet store (which is a 2 hour drive round trip from my house) and I like to be able to read about the items before I buy them and compare them to each other (which is hard to do in a pet store).

So to re-cap!

  • Huge selection of Dog & Cat items
  • Free shipping on orders over $49
  • Easy to use website
  • Reasonably priced items
  • Needs better item descriptions
  • Needs a better search function
  • Great customer reviews of products
  • A variety of brands only available online (plus some grocery store brands)
Disclosure: All opinions are my own and uninfluenced by anyone else. I received $50 in dog treats to facilitate my review, but that did not affect my opinion


scotsmad said...

Looks like Tibby is going to have a Happy Easter with all those treats!

XXXOOODaisy, Bella & Roxy

Sagira said...

We did a review for Mr. Chewy as well and loved the site. I also like that they support rescues as well. :)